IT Analyst

• Evaluate existing computer systems, processes, and workflows to identify areas for improvement and automation.
• Collaborate with cross-functional teams to conceptualize and design information systems solutions that align with the organization’s strategic goals and objectives.
• Lead the implementation of digital solutions, including software and hardware integration, ensuring seamless adoption and user training.
• Develop and execute change management strategies to facilitate the adoption of new technologies and processes among employees.
• Research and evaluate emerging technologies, including both hardware and software.
• Monitors project progress by tracking activities, resolving problems, presenting progress reports, and recommending actions.
• Provides references to users by writing and maintaining user documentation, offering technical support, and facilitating training.
• Collaborate with external vendors and service providers to source and implement technology solutions, ensuring cost-effectiveness and quality.
• Provide technical support to business clients.
• Ensures adherence with software and licensing laws.
• Adhere to and enforce the company’s safety policies, including timely reporting of incidents and observations to the Human Resources department.

• BSc Computing or BSc Information Technology
• Proven experience (5+ years) in a similar role focused on digital transformation and information systems design.
• Solid understanding of automation, and emerging technologies (e.g., AI, IoT).
• Strong knowledge of business processes, workflow analysis, and process optimization.
• Proficiency in project management methodologies and tools.
• Working experience with accounting/payroll applications.

Communication – speaks clearly and concisely, to inform and persuade. Writes grammatically succinctly and clearly. Seeks to improve writing style and effectiveness.

Credible – develops personal credibility on the basis of expanding knowledge and skills and gaining a positive reputation with peers and colleagues.

Proactive – Actively seeks new tasks and development opportunities. Identifies and develops innovative ideas and areas for improvement and is prepared to logically and robustly defend them.

Influence – develops leadership and influencing capabilities and provides mentoring. Seeks opportunities internally to influence or initiate courses of action or change relevant to the business or job role.

Sceptical – Possesses an inquisitive mind, questioning opinions and facts by seeking supporting evidence. Unwilling to accept information at face value unless there is sufficient trust.

Business awareness – develops awareness of commercial / business principles. Investigates and internalises the impacts and influences concerning the organisation’s business.

Continuous improver – understands what skills, knowledge and behaviours are necessary in job role and proactively takes steps to develop them, listening to and learning from colleagues and experts.

Exercising professional judgement – applies professional knowledge to the benefit of colleagues and others, acting competently, diligently, honestly and with due regard to legislation, minimum quality standards and in compliance with the fundamental principles of ethical behaviour.

Organised / Aware – implements effective time management skills and prioritises tasks on the basis of instruction, guidance and personal experience.

Problem solver – solves work-related problems, demonstrating innovative, critical thinking and the ability to plan and undertake projects. Analyses complex data from both internal and external sources, demonstrating a clear understanding of the needs of clients and the business.

Supporting others – identifies and seeks opportunities to cooperate with and collaborate and help others. Develops and builds professional relationships. Mentors and coaches others to help improve their skills, knowledge and behaviours, assisting colleagues to adapt to change and handling internal conflicts.

Strong analytical skills – has the ability to collect, gather, visualize and analyse information in detail while possessing the ability to see a problem or situation from different points of view.

General conduct– professional behaviour and appearance, resourceful, and client-oriented. Adheres to and complies with HR policies e.g. Dress code and Health and Safety.