| Job Summary |
| The IT Analyst evaluates the organization’s current computer systems, processes, and workflows. Utilizing technology, the analyst designs and implements innovative solutions to enhance operational efficiency, effectiveness, and competitiveness. The ideal candidate is a tech-savvy problem solver with a strong understanding of business processes and a passion for driving digital innovation.
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Key Accountabilities |
- Evaluate existing computer systems, processes, and workflows to identify areas for improvement and automation.
- Collaborate with cross-functional teams to conceptualize and design information systems solutions that align with the organization’s strategic goals and objectives.
- Lead the implementation of digital solutions, including software and hardware integration, ensuring seamless adoption and user training.
- Develop and execute change management strategies to facilitate the adoption of new technologies and processes among employees.
- Research and evaluate emerging technologies, including both hardware and software.
- Monitors project progress by tracking activities, resolving problems, presenting progress reports, and recommending actions.
- Provides references to users by writing and maintaining user documentation, offering technical support, and facilitating training.
- Collaborate with external vendors and service providers to source and implement technology solutions, ensuring cost-effectiveness and quality.
- Provide technical support to business clients.
- Ensures adherence with software and licensing laws.
- Adhere to and enforce the company’s safety policies, including timely reporting of incidents and observations to the Human Resources department.
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| Qualifications and Experience |
- BSc Computing or BSc Information Technology
- Proven experience (5+ years) in a similar role focused on digital transformation and information systems design.
- Solid understanding of automation, and emerging technologies (e.g., AI, PowerApps, Power Automate).
- Strong knowledge of business processes, workflow analysis, and process optimization.
- Proficiency in project management methodologies and tools.
- Working experience with accounting/payroll applications.
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