+1 868-625-6474

Port of Spain Office
Job Summary
This position contributes to the success of Aegis by ensuring that all computer systems, peripherals and printers are tracked and maintained in optimum working condition.
Key Accountabilities
  • Provides primary trouble shooting support for computer hardware, printers and copiers
  • Identifies, investigates and researches user questions and problems
  • Coordinates referrals to Network Administrator
  • Performs software and hardware deployments
  • Maintains hardware and software inventory
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintains inventory supplies for all printers and copiers including preparation and dispatching of purchase orders
  • Keeps all IT files current and in a comprehensive order
  • Ensure the smooth running of computer systems
  • Prepares and repairs network cables
  • Conducts tape backup retrieval
  • Establishing good relationships with all departments and colleagues.
  • Adhere to and enforce the company’s safety policies including timely reporting of incidents and observations to Human resources department
  • Maintain helpdesk.


Qualifications and Experience
  • Bachelor’s degree in IT or Computer Science.
  • 2+ years experience in computer networks and systems maintenance.
  • A+, Linux+, Network+, Microsoft Certified IT Professional
  • Proficient in writing batch scripts and software installation.
  • Working experience of programming languages is an asset.


  • Acts ethically – applies relevant codes of conduct, regulations and legislation, sets high standards of accuracy and attention to detail in records and reports to the highest standard of professionalism.
  • Communication – speaks clearly and concisely, to inform and persuade. Writes grammatically succinctly and clearly. Seeks to improve writing style and effectiveness.
  • Credible – develops personal credibility on the basis of expanding knowledge and skills and gaining a positive reputation with peers and colleagues
  • Proactive – seeks new tasks and development opportunities. Identifies and develops new ideas, areas for improvement and is prepared to logically and robustly defend them.
  • Sceptical – has an enquiring mind and questions opinion and facts by seeking supporting evidence. Unwilling to accept opinion or fact at face value unless sufficient trust exists.
  • Business awareness – develops awareness of commercial / business principles.
  • Continuous improver – understands what skills, knowledge and behaviours are necessary in job role and proactively takes steps to develop them, listening to and learning from colleagues and experts.
  • Exercising professional judgement – applies professional knowledge to the benefit of colleagues and others; acting competently, diligently, honestly and with due regard to legislation, minimum quality standards and in compliance with the fundamental principles of ethical behaviour.
  • Organised / Aware – implements effective time management skills and prioritises tasks on the basis of instruction, guidance and personal experience.
  • Problem solver – solves work-related problems, demonstrating innovative, critical thinking and the ability to plan and undertake projects. Analyses complex data from both internal and external sources, demonstrating a clear understanding of the needs of clients and the business.
  • Strong analytical skills – has the ability to collect, gather, visualize and analyze information in detail while possessing the ability to see a problem or situation from different points of view.
  • General conduct– professional behaviour and appearance, resourceful, and client-oriented. Adheres to and complies with HR policies e.g. Dress code and Health and Safety.


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